Payment Policy

At Nile Grand Store, we aim to provide a secure, smooth, and transparent payment experience for all our customers. This Payment Policy explains the payment methods, terms, and conditions related to transactions made on our website.

1. Accepted Payment Methods

We accept payments through secure and trusted payment partners, including Razorpay Payment Gateway.

Customers may make payments using:

• Credit Cards
• Debit Cards
• UPI Payments
• Net Banking
• Wallet Payments (if supported by Razorpay)
• EMI Options (subject to bank eligibility)

Available payment methods may vary depending on your location, bank, or payment provider.

2. Secure Payment Processing

All payments on Nile Grand Store are processed securely through Razorpay, a trusted third-party payment gateway provider.

We do not store your card details, banking credentials, CVV, UPI PIN, or sensitive payment information on our servers.

All payment information is encrypted and processed securely according to industry standards.

3. Payment Confirmation

Once a successful payment is made:

• Customers will receive an order confirmation email/message.
• Payment confirmation may take a few minutes depending on the banking network.
• Your order will be processed only after successful payment verification.

If payment is unsuccessful but the amount is debited from your account, please wait for confirmation from your bank or payment provider.

4. Failed Transactions

In some cases, payments may fail due to:

• Network or technical issues
• Bank server downtime
• Incorrect payment information
• Insufficient account balance
• UPI or banking restrictions

If your payment fails but the amount is deducted:

• The amount is generally automatically refunded by the bank/payment provider within 5–7 business days.
• Refund timelines may vary depending on your bank or payment method.

For unresolved payment issues, customers may contact our support team.

5. Pricing & Taxes

All product prices listed on the website are in Indian Rupees (INR) unless stated otherwise.

Applicable taxes, shipping charges, or handling fees (if any) will be displayed during checkout before payment confirmation.

Nile Grand Store reserves the right to modify pricing at any time without prior notice.

6. Order Cancellation Due to Payment Issues

We reserve the right to cancel any order in case of:

• Failed or incomplete payment
• Unauthorized or suspicious transaction activity
• Payment verification failure
• Pricing or technical errors

In such cases, if payment has already been received, the refund will be initiated according to our Refund Policy.

7. Refunds for Online Payments

Refunds for approved cancellations, returns, or failed orders will be processed to the original payment source used during checkout.

Refund processing timelines may vary depending on:

• Bank processing time
• Payment method used
• Razorpay settlement timelines

Typically, approved refunds are processed within 5–7 business days.

8. Fraud Prevention

Nile Grand Store reserves the right to verify transactions and customer details to prevent fraudulent activity.

We may suspend or cancel suspicious orders without prior notice.

9. Contact Us

For payment-related assistance, please contact us:

🌐 Website: www.nilegrandstore.com
📞 Phone: +91 97112 53187
🕒 Support Hours: Monday – Friday (9:00 AM – 6:00 PM)