Refund & Cancellation Policy
At Nile Grand Store, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the terms under which cancellations, returns, replacements, and refunds are handled for products purchased through our platform.
1. Order Cancellation
Cancellation requests will only be accepted if made within 2 days of placing the order.
However, cancellation requests may not be accepted if:
- The order has already been processed or dispatched for shipping.
- The product is already out for delivery.
In such cases, customers may choose to reject the delivery at the doorstep.
2. Non-Cancellable Products
Nile Grand Store may not accept cancellation requests for certain categories of products, including:
- Perishable goods
- Customized or personalized items
- Special bulk orders
However, replacement or refund requests may be considered if the delivered product is found to be damaged, defective, or not meeting quality standards.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please report the issue to our customer support team within 2 days of receiving the order.
To process your request:
- The issue will be reviewed and verified by our team/seller.
- Customers may be asked to provide product images or proof of damage.
- Appropriate action, including replacement or refund, will be taken after verification.
If the product received is significantly different from what was displayed on the website, customers must notify us within 2 days of delivery.
4. Manufacturer Warranty Products
For products covered under a manufacturer’s warranty, customers are requested to contact the manufacturer directly as per the warranty terms and conditions.
5. Refund Process
If a refund request is approved by Nile Grand Store, the amount will be processed within 7 business days to the original payment method or as applicable.
Refund timelines may vary depending on banking or payment gateway processes.
6. Contact Us
For refund, cancellation, or return-related assistance, please contact us:
🌐 Website: www.nilegrandstore.com
📞 Phone: +91 97112 53187
🕒 Support Hours: Monday – Friday (9:00 AM – 6:00 PM)