Return Policy
At Nile Grand Store, we strive to ensure customer satisfaction with every purchase. Please read our Return Policy carefully to understand the terms and conditions for returns, exchanges, and refunds.
Return & Exchange Eligibility :-
We offer returns or exchanges within 2 days from the date of purchase. If 2 days have passed since your purchase, unfortunately, we will not be able to offer a return, exchange, or refund.
To be eligible for a return or exchange:
1. Product Condition :-
The item must be:
- Unused and in the same condition as received.
- Returned with all original tags, accessories, and packaging intact.
- Free from any physical damage caused after delivery.
2. Original Packaging :-
The item must be returned in its original packaging to qualify for return or exchange.
3. Sale or Discounted Products :-
Products purchased during sales, discounts, clearance offers, or promotional campaigns may not be eligible for return or exchange unless they are found to be damaged or defective.
4. Defective or Damaged Products :-
We replace products only if they are defective, damaged, or incorrect upon delivery. Customers must report such issues within 2 days of receiving the order.
Supporting photos or proof may be required for verification.
Non-Returnable Categories :-
Certain categories of products may be non-returnable or non-refundable. These products will be clearly identified at the time of purchase.
Examples may include:
- Customized or personalized products
- Clearance or final-sale items
- Special bulk orders
- Specific product categories as mentioned on the product page
Return/Exchange Process :-
For approved return or exchange requests:
- The returned item will be received and inspected by our team.
- We will notify you via email once the returned product has been received.
- After successful quality inspection, your return, exchange, or refund request will be processed according to our company policy.
Contact Us :-
For any return or exchange-related assistance, please contact us:
🌐 Website: www.nilegrandstore.com
📞 Phone: +91 97112 53187
🕒 Support Hours: Monday – Friday (9:00 AM – 6:00 PM)